The City of Findlay’s Utility Billing Department processes approximately 19,000 service accounts for water, sanitary, and storm sewer payments on an every other month basis. The City encountered an issue with approximately 1,995 accounts. The City’s North end is billed one month and the City’s South end is billed the next month. In an effort to give more advanced notice to residents, the North end bills were sent out a week earlier to give the residents more time to pay their bill. When the auto pay was processed on May 11, all outstanding bills for both the North and the South ends were processed. This means that North End customers’ accounts were debited a month before the due date. To remedy this action, this week all processed accounts will see a credit of the amount debited from their account.
- If the utility bill was due on May 14, the debit on the account will be made on May 21. No additional penalties apply.
- If the utility bill is due in June, the debit will occur close to the due date in June.
If any overdraft charges have occurred due to this error, the City asks that you send a copy of your statement with your account number, your name, the date, and the dollar amount of the overdraft to email@example.com. You will be refunded for any overdraft charges.
At the City of Findlay, its mission is: Enduring stewardship dedicated to service and safety for citizens, promoting Findlay as the premier place for opportunity and growth.
Mayor Lydia Mihalik stated, “As an organization, the City of Findlay values many things, including trust and accountability. This error is not indicative of how we do business. I apologize for any inconvenience that this has caused our residents, and I want you to know we are working on steps to prevent this from happening in the future. Your patience and understanding in this matter is appreciated.”