Although I have signed up for AUTOPAY, I still receive a bill. Why is that? | City of Findlay, Ohio

Although I have signed up for AUTOPAY, I still receive a bill. Why is that?


The bill you receive is your record of the information used to calculate your charges, (reading dates, meter readings, usage and charges). It also lets you know the total amount that we will be drafting from your bank account and the due date – which is the day we will request the draft. As an Autopay customer, your bill will include a message as follows: AUTOPAY – DON’T PAY THIS.

If you would like to stop receiving a paper copy of your bill, you may sign up for online bill access where you will have the option to receive your utility bill via email.

in Utilities – Billing