FAQs

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FAQs

  • Where is the Water/Sewer Billing office located?
  • How do I start water & sewer service?
  • How much is the deposit for new water/sewer service?
  • How is my water meter read for billing?
  • When is my Water/Sewer Bill due?
  • How do I end water and/or sewer service?
  • When is my security deposit returned?
  • My utility bill is high. What does that mean?
  • What kind of leaks will affect my bill?
  • How do I know if my toilet is leaking?
  • Is there any adjustment for a water leak?
  • What happens if I receive a delinquent notice for a past-due Water/Sewer bill?
  • I can't pay my entire Water/Sewer bill by the due date. Will you accept a partial payment?
  • Although I have signed up for AUTOPAY, I still receive a bill. Why is that?
  • Can I view my bill online?
  • What are my options for paying my Water/Sewer bill?
  • May I pay my utility bill with a credit card in the office?
  • How do I obtain a temporary water meter?
  • What part of the service line is the City's responsibility and what part is the customers?
  • What should I do if I have rusty colored water?
  • Where do I purchase fire hydrants and what is the cost?
  • Whom should I call for an emergency turn-off?
  • Whom should I call to report a leak?
  • Why are there paint markings or marker flags in my yard?
  • Why is my water discolored? Is it safe?
  • Will you fill my swimming pool with water?
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