Need to report a problem?

For problems or questions concerning:

  • Water leaks
  • Water pressure problems
  • Rusty water
  • Water quality

Please call our office at 419-424-7192 (select option #2) Mon-Fri 7am - 4pm. OR 419-424-7193 for an after hours emergency.

OR Report a Problem using an online form (non-emergency).


To report a water main break please call 419-424-7192 (select option #2) Mon-Fri 7am - 4pm. OR 419-424-7193 for an after hours emergency.


For billing problems or questions, please call 419-424-7190 (select option #1) during business hours.


Please also check the Frequently Ask Questions (FAQ) section.