CHANGES RELATED TO COVID-19
The Water/Sewer Billing lobby is a high traffic area for personal contact. Because the health and safety of our customers and employees is our highest priority, the Water/Sewer Billing lobby is now closed to the public during the Ohio Stay at Home Order.
Cash and check payments can be made in one of the 3 secured drop boxes located at: the Municipal Building parking lot at 318 Dorney Plaza, or in the front of the building driveway or foyer area of the Water/Sewer Billing Office at 136 N. Blanchard Street. Cash payments must be correct change, any overage will remain in the account as a credit balance. Check payments are accepted for accounts with current balances, no checks accepted on delinquent accounts.
Electronic payments will be processed as normal. Payment options and instructions are on the back of your bill and on the Bill Pay page.
The following procedures are in place until further notice:
New Services: If new services are required, please complete the application as found at Apply for Service. Complete the form and email to firstname.lastname@example.org . Your request will be processed. Please make sure the form is complete prior to emailing.
Ending Service: Provide the following details in an email to email@example.com
The Water Billing Office will not be turning off water during this time, however, normal delinquent service fees will still apply. Fees plus the total amount will be due prior to your next bill. If the bill is not paid prior to the end of the crisis period, normal shut off procedures will resume. In accordance with normal policy, no checks will be accepted for delinquent accounts, payments can be made at any of the 3 drop box locations, outside of the Water/Sewer Billing Office, inside the foyer of the Billing Office and in the parking lot of the Municipal Building. Credit card payments will be processed daily as normal and payments can be made online at www.officialpayments.com.
Contact the Billing Office with questions at (419) 424-7190 or firstname.lastname@example.org
The Water/Sewer Billing Office provides meter reading, billing, collection, and customer service for approximately 20,000 water and wastewater utility accounts.
Residential customers are billed on a bi-monthly basis while Commercial and Industrial customers are billed on a monthly basis. Utility bills are due within twelve days from the date they are mailed. Bills not paid in full in the office by the due date will be charged a 5% late fee.
Apply for service
Please visit the Apply for Service page for details.
Paying your bill
You may pay your utility bill using our free automated Autopay service that ensures your bill will never be paid late. Utility Bills may also be paid online, via phone, in person or via mail.
Please visit the Bill Pay page for details on the various payment options.